:root{--white:#fff;--navy:#142B50;--gold:#C6A66B;--muted:#52627d;--line:#E9E2D2;--soft:#F7F8FA;--bad:#9b1c1c;--ok:#1d6b43;--radius:10px;--shadow:0 8px 24px rgba(20,43,80,.08);--serif:"Iowan Old Style","Palatino Linotype",Georgia,serif;--sans:-apple-system,BlinkMacSystemFont,"Segoe UI",Inter,Helvetica,Arial,sans-serif}
*{box-sizing:border-box}body{margin:0;font:15px/1.5 var(--sans);color:var(--navy);background:var(--soft)}h1,h2,h3{font-family:var(--serif);font-weight:400;margin:0 0 12px}h1{font-size:28px}h2{font-size:21px}h3{font-size:17px}
a{color:var(--navy)}:focus-visible{outline:2px solid var(--gold);outline-offset:2px}[hidden]{display:none!important}
.shell{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.side{background:#fff;border-inline-end:1px solid var(--line);padding:20px 14px;position:sticky;top:0;height:100vh;overflow:auto}
.side img{width:150px;margin:4px 8px 20px}.side nav{display:grid;gap:2px}.side nav a{padding:9px 12px;border-radius:8px;text-decoration:none;border-inline-start:3px solid transparent}.side nav a:hover{background:var(--soft)}.side nav a.on{border-color:var(--gold);background:#fbf7ee;font-weight:600}
.me{margin:22px 8px 0;padding-top:14px;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}.me strong{display:block;color:var(--navy)}
main{padding:28px 32px;min-width:0}.bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:18px}.bar .grow{flex:1}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px}.stat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:16px;text-decoration:none;box-shadow:var(--shadow)}.stat b{display:block;font:400 32px var(--serif)}.stat span{color:var(--muted);font-size:13px}.stat.alert b{color:var(--bad)}
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:20px;margin-bottom:18px;box-shadow:var(--shadow)}.cols{display:grid;grid-template-columns:1fr 1fr;gap:18px}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden}th,td{text-align:start;padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}th{font-size:12px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);background:var(--soft)}tr.click{cursor:pointer}tr.click:hover{background:#fbf7ee}.tablewrap{overflow:auto;border-radius:var(--radius)}
.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:6px;border:1px solid var(--navy);background:#fff;color:var(--navy);font:inherit;cursor:pointer}.btn.primary{background:var(--navy);color:#fff}.btn.danger{border-color:var(--bad);color:var(--bad)}.btn.sm{padding:4px 10px;font-size:13px}.btn[disabled]{opacity:.5;cursor:not-allowed}
input,select,textarea{font:inherit;padding:9px 11px;border:1px solid #cfd6e3;border-radius:6px;color:var(--navy);background:#fff;max-width:100%}textarea{width:100%;resize:vertical}label{display:block;font-size:13px;margin:12px 0 4px}
.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:12px;border:1px solid var(--line);background:var(--soft)}.badge.ok{border-color:#a8d5bb;background:#eefaf3;color:var(--ok)}.badge.bad{border-color:#e4b4b4;background:#fdf3f3;color:var(--bad)}.badge.warn{border-color:var(--gold);background:#fbf7ee}
.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 12px;margin:0}.kv dt{color:var(--muted)}.kv dd{margin:0;overflow-wrap:anywhere}.muted{color:var(--muted)}.err{color:var(--bad)}
.toast{position:fixed;inset-inline-end:20px;bottom:20px;display:grid;gap:8px;z-index:100}.toast div{background:var(--navy);color:#fff;padding:12px 16px;border-radius:8px;box-shadow:var(--shadow);max-width:380px}.toast .bad{background:var(--bad)}
dialog{border:1px solid var(--line);border-top:3px solid var(--gold);border-radius:12px;padding:24px;width:min(520px,94vw);box-shadow:0 24px 60px rgba(20,43,80,.3)}dialog::backdrop{background:#142b5066}dialog .acts{display:flex;gap:10px;justify-content:flex-end;margin-top:18px}
.login{min-height:100vh;display:grid;place-items:center;padding:20px}.login .panel{width:min(440px,100%)}.login img.logo{width:170px;margin-bottom:16px}.qr{display:block;width:200px;height:200px;margin:12px auto;border:1px solid var(--line);padding:6px;background:#fff}
.thread{display:grid;gap:10px;max-height:46vh;overflow:auto;padding:4px}.m{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#fff;max-width:85%;white-space:pre-wrap;overflow-wrap:anywhere}.m.out,.m.agent{background:#fbf7ee;margin-inline-start:auto}.m.customer{background:#eef3fb}.m.system,.m.ai{background:var(--soft);color:var(--muted)}.m small{display:block;color:var(--muted);font-size:11px;margin-top:4px}
.photo{width:160px;height:160px;border-radius:12px;object-fit:cover;border:2px solid var(--gold);background:var(--soft)}
@media(max-width:860px){.shell{grid-template-columns:1fr}.side{position:static;height:auto}.cols{grid-template-columns:1fr}main{padding:18px}.kv{grid-template-columns:1fr}}